Refund & Billing Policy

Subscription Plans

go.ramola.app offers four subscription tiers, each available on monthly or annual billing cycles:

Plan	Description	Billing Options
Free	Core link shortening with limited volume. No credit card required.	No charge
Starter	Higher link volume, custom slugs, and basic analytics.	Monthly or Annual
Pro	Deep linking, advanced analytics, custom domains, and API access.	Monthly or Annual
Business	Team seats, SSO, priority support, and extended data retention.	Monthly or Annual

Annual plans are billed as a single upfront charge and receive a discounted effective monthly rate compared to month-to-month billing.

Billing Cycle

Your subscription is charged at the start of each billing period (monthly or annual). Subscriptions auto-renew at the end of each period unless you cancel before the renewal date. You will always have access to the features of your current plan until the end of the paid period, even after cancellation.

All charges are processed in US dollars (USD) through Stripe, our payment processor. Applicable taxes may be added depending on your location.

Refund Policy — Monthly Plans

If you subscribe to a monthly Starter, Pro, or Business plan and are not satisfied, you may request a full refund within 7 days of your initial subscription charge. This window applies to new subscriptions only — it does not apply to subsequent monthly renewal charges.

One refund per account. If you cancel, receive a refund, and later re-subscribe to the same or a different paid plan, the 7-day window does not apply to the new subscription.

Refund Policy — Annual Plans

Annual subscriptions are eligible for a full refund within 14 days of the annual charge — whether that is your initial subscription or a subsequent annual renewal. If you request a refund after the 14-day window has passed, no refund will be issued for the remaining unused months.

How to Request a Refund

1. Email billing@ramola.app with the subject line: Refund Request
2. Include the email address associated with your go.ramola.app account.
3. Include a brief reason for the refund (optional but helpful for improving the service).

We will confirm receipt within 1 business day and process eligible requests promptly.

Processing Time

Approved refunds are returned to your original payment method within 5–10 business days, depending on your card issuer or bank. We initiate the refund through Stripe immediately upon approval; the delay is on the banking side and outside our control. You will receive a confirmation email when the refund is initiated.

Non-Refundable Situations

The following are not eligible for refunds:

• Partial billing periods. If you cancel mid-month or mid-year after the refund window has passed, the remaining time in your period is not refunded.
• Monthly renewal charges. After the first billing period, subsequent monthly renewal charges are not eligible for a refund regardless of when in the month you cancel.
• Annual renewal charges after 14 days. Annual renewals are refundable only within the 14-day window described above.
• Purchased credits. One-time credit purchases (if applicable) are non-refundable once applied to your account.
• Usage-based overage charges. Charges incurred for usage beyond your plan's included limits are non-refundable.
• Accounts suspended for policy violations. Accounts suspended for violations of our Terms of Service or Acceptable Use Policy are not eligible for refunds.

Downgrading Your Plan

You may downgrade to a lower plan tier at any time from your dashboard. The downgrade takes effect at the start of your next billing cycle — you retain access to your current plan's features until the end of the period you have already paid for. No partial refund is issued for the difference in plan cost for the current period.

Cancellation

You may cancel your subscription at any time. To cancel:

1. Go to your dashboard and navigate to Settings → Billing → Cancel Subscription.
2. Confirm the cancellation when prompted.

Cancellation stops future billing immediately. Your account retains full access to paid features until the end of the current billing period. After that, your account reverts to the Free tier and your data is preserved.

Failed Payments

If a subscription renewal charge fails, we will attempt to collect payment automatically:

• Attempt 1: Immediately at the renewal date.
• Attempt 2: 3 days after the first failure.
• Attempt 3: 7 days after the first failure.

You will receive an email notification after each failed attempt. If all three attempts fail, your account is automatically downgraded to the Free tier. Your data (links, analytics, custom domains) is preserved for 90 days after downgrade, giving you time to update your payment method and resubscribe without losing your work.

To update your payment method, go to Settings → Billing → Payment Method or email billing@ramola.app for assistance.

Chargebacks

If a chargeback is filed, your account will be suspended pending resolution. If the chargeback is reversed in our favor, the account may be reinstated at our discretion. Outstanding balances resulting from chargebacks must be settled before reinstatement.

California Automatic Renewal Disclosure

In compliance with California Civil Code Section 1723 and the Automatic Renewal Law (Business & Professions Code Sections 17600–17606):

• Subscriptions to go.ramola.app automatically renew at the end of each billing period (monthly or annual) at the then-current subscription rate unless cancelled before the renewal date.
• For annual plans, we will send you a renewal reminder email at least 7 days before your annual renewal date, clearly stating the renewal amount and the date it will be charged.
• You may cancel at any time through your dashboard as described in the Cancellation section above.
• The charge will appear on your statement from Stripe / go.ramola.app.

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